HUGH REINBOLTSTRATEGY DIRECTORSOCIAL, CREATOR & CONTENT
London, UK
C&A campaign.

C&A.

Turn discovery into desire.

Content & PlatformsBrand & Growth

The challenge

C&A was losing online revenue and fashion relevance as discovery moved between social, editorial and ecommerce. Shoppers needed inspiration and guidance as well as a product catalogue.

The idea

Make inspiration part of the purchase. Bring the discovery of in-store shopping online through curated stories, styled looks and relevant recommendations.

My contribution

I developed the ecommerce content strategy, editorial framework, site and navigation architecture and customer journey, drawing on competitor analysis, retail trends and existing brand and customer research.

Selected Executions

The Results

~51%

Growth in online transactions

~66%

Growth in ecommerce revenue

Strategic Approach

Give editorial a job in the shopping journey.

Campaign stories, modular content and product recommendations could help people discover a look, understand a benefit and find a useful route onwards. The strategy treated inspiration and utility as connected parts of the same experience.

The framework considered the site from both directions: the overall navigation and customer journey, and the content modules a person encounters while browsing. Social and eCRM helped connect those entry points.

Inside the Strategic Thinking

What I brought to the work

  • Retail and customer insightCombined competitor benchmarks, existing marketing research and digital-team insight.
  • Editorial and customer-journey strategyDeveloped the editorial framework, navigation architecture and content plan linking ecommerce, social and eCRM.
  • Senior collaboration and briefingReported to and briefed the Content Director and Marketing Director, translating recommendations into practical direction.

What this demonstrates

Content can be part of the shopping experience itself. A clear editorial system helps a retailer connect inspiration, orientation and product discovery instead of treating them as separate campaigns.

Original Global Champions strategy matrix.

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