HUGH REINBOLTSTRATEGY DIRECTORSOCIAL, CREATOR & CONTENT
London, UK
Barclays campaign.

Barclays.

Making money work for you.

Social & CommunityCreator & InfluencerContent & PlatformsBrand & Growth

The challenge

Rising living costs put younger customers' ambitions under pressure. Traditional product-led bank advice struggled to feel relevant or earn attention in their social feeds.

The idea

Put people's ambitions before banking products. Use #FinTok and #LearnWithTikTok to make everyday money dilemmas entertaining, practical and easier to act on.

My contribution

I researched Gen Z, Millennials and social behaviour, developed the platform and content strategy, shaped the cultural approach, identified market opportunities and briefed the creative agency.

Selected Executions

Results & Wider Impact

~80m

TikTok pilot views

+14%

Barclays Group income year on year

Wider business performance
Strategic Approach

Meet the ambition behind the money question.

A meal, a holiday or a savings habit creates a more recognisable starting point than a banking product. Those everyday situations made financial guidance useful in a social-native format.

The strategy connected education with humour, familiar creator behaviour and cultural relevance. It sought to help younger audiences make progress without losing the things they cared about.

Inside the Strategic Thinking

What I brought to the work

  • Audience and cultural insightIdentified the gap between younger consumers' financial concerns and product-led bank advice.
  • Platform and content strategyDeveloped the approach around practical, culturally relevant financial guidance, with TikTok as the lead platform.
  • Creative-agency briefingTranslated the research into strategic direction and briefed the creative agency.

What this demonstrates

Useful financial content starts with the life someone wants to lead. Platform strategy can connect that ambition to practical guidance without making every interaction begin with a product.

Original Global Champions strategy matrix.

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